Job Requirements

1. Strategy planning
Partner with the leadership team to formulate, develop, implement and evaluate to achieve the
organization’s vision, mission and goals, and to create value to its stakeholders. Regularly engage
in direct communication with the Board (owners) on key matters.

2. Recruitment and Selection
• Partners with executive committee and department heads in the development of the desired candidate profile and execution of the staffing process for management openings
• Educates recruiting sources on desired candidate profile for management openings. Effectively communicates the benefits of working in the brand to attract candidates
• Leverages brand endorsed staffing processes and ensures interviews are conducted according to recommended guidelines, consistent screening criteria is used and onIy job-related questions are asked
• Facilitates interdepartmental transfers and promotions and transfers or promotions to other properties and brands in RCC. Ensures the transfer and promotion of associates is tracked and
published
• Oversees the selection/non-selection and offer processes to ensure proper procedures are followed e.g., valid reasons for selection/non-selection are stated on screening cards and applicants receive status notifications
• Ensures drug screening and background checks are completed in accordance with RCC Operating Procedures

3. Total Compensation
• Supervising and managing the employee evaluation, reward and punishment system
• Develops daily wage scale and ensures compliance; conducts annual wage survey to ensure daily rates of pay are competitive in the market; adjusts wages as necessary
• Ensures fair and equitable administration of pay increases for promotions, salary adjustments or merit increases
• Ensures performance appraisal processes are in place, reviews are conducted in a timely manner and increases are processed
• Oversees payroll administration

4. Training and Development
• Equips managers with the necessary tools and resources to deliver associate job skills and service training. Ensures departmental orientation process is in place and associates receive the appropriate new hire training to successfully perform their job
• Observes service behaviors of associates and provides feedback to individuals and/or managers; continuously focuses on improving guest service
• Supports executive committee and department heads in identifying areas of service improvement. Partners with managers to develop corrective action plans
• Ensures development plans are in place in accordance with the performance appraisal process, goals are documented and progress towards goal achievement is measured

5. Associate Relation
• Ensures effective associate communication channels are established and active in the whole group e.g.
• Ensures progressive discipline training is provided to management staff and policy is consistently followed. Ensures proper documentation is maintained on all disciplinary issues. Establishes and leads the peer review process; monitors effectiveness
• Drafting, correcting, and announcing personnel regimes and regulations
• Highly visible and interfaces with associates on a regular basis to obtain feedback on quality of Human Resources services levels and overall satisfaction; effectively responds to and resolves associate problems and complaints
• Leads management team in identifying key drivers of associate satisfaction and assists the team in addressing issues with written plans and actions. Monitors and communicates progress against the plans to both management and associates.

6. Administration
• Ensures associate files contain required paperwork (e.g., employment application, reference checks, tax forms, Information Protection Agreement, job description…), are properly maintained and secured
• Ensures terminated associate files are retained for the required length of time
• Ensure cooperation in reasonable and random substance testing as part of the workplace safety policy
• Develops and maintains property job specifications
• Make annual budget for human resources and administration and manage Admin budget
• Organize annual events for employees such as: 8/3, 20/10 activities, company year-end party, teambuilding travel activities
• Manage and request the purchase of office equipment to support employees such as: desks and chairs, stationery, pantry, drinking water, etc.
• Manage and make annual budget for admin such as: Drinking water, Office supplies, Express delivery, Taxi, Business expenses, …
• Support the Investor with other tasks such as: coordinating the implementation of the
worship ceremony, managing the owner’s wine cabinet, etc.
Managing and prepare internal HR reports
• Other tasks assigned by Line Manager